At ZigZag Factory, we strive to ensure your order reaches you swiftly and safely. Here’s what you can expect:
Shipping Times:
- Domestic: Orders typically arrive within 3-5 business days.
- International: Orders generally arrive within 7-14 business days, depending on the destination.
Shipping Costs:
- Standard Shipping: Free on orders over €100.
- Express Shipping: Available at an additional cost, calculated at checkout.
Tracking Your Order: Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s website.
At ZigZag Factory, we offer personalized printing options to make your items uniquely yours. Here's how it works:
Custom Printing:
- You can request custom printing on any part of the garment. Please specify the desired location for the print in the order notes.
- Typically, robes are printed on the back, and pajamas are printed on the front. However, we are happy to accommodate your specific requests.
To add a personal touch to your order, simply provide the details during checkout, and we’ll ensure your item is customized to your specifications.
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward return policy:
Return Period:
- You have 30 days from the date of delivery to return your items.
Conditions:
- Items must be unused, in original packaging, and in the same condition you received them.
- Personalized or custom-made items cannot be returned unless they are defective.
Return Process:
- Contact our customer service team to initiate the return.
- Pack the items securely and include the original receipt.
- Send the package to our return address, provided by customer service.
Refunds:
- Once we receive and inspect the returned items, we will process your refund to the original payment method within 7 business days.
We offer a variety of secure payment options to make your shopping experience as convenient as possible:
Accepted Payment Methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
- Digital Wallets: PayPal, Apple Pay, Google Pay.
- Bank Transfers: Available for larger orders. Please contact customer service for details.
Security: Your payment information is processed securely. We do not store credit card details, and all transactions are encrypted using industry-standard SSL technology.
To ensure the longevity and beauty of your ZigZag Factory products, please follow our care instructions:
Fabric Care:
- Washing: Machine wash on a gentle cycle with cold water. Use mild detergent and avoid bleach.
- Drying: Tumble dry on low heat or line dry. Avoid direct sunlight to prevent fading.
- Ironing: If needed, iron on a low setting. Use a pressing cloth to protect the fabric.
Leather Care:
- Cleaning: Wipe with a damp cloth and mild soap. Avoid soaking the leather.
- Conditioning: Apply a leather conditioner regularly to keep the leather soft and supple.
- Storage: Store in a cool, dry place. Avoid exposure to direct sunlight and heat sources.
By following these guidelines, you can maintain the quality and appearance of your ZigZag Factory products for years to come.
